[Hiring] Customer Contact Officer @Acquire Intelligence

Role Description

The Customer Contact Officer supports customers of a leading Australian ticketing and events provider, delivering exceptional service across multiple channels. This role focuses on assisting customers with bookings, inquiries, and event-related concerns to ensure a seamless and enjoyable experience.

Qualifications

• Confident using multiple systems and working across omni-channel support
• Strong communication skills with professionalism across all interactions
• Adaptable in a fast-paced and changing environment
• Strong problem-solving skills with the ability to implement solutions
• Good time management and ability to handle competing priorities
• High attention to detail with a sense of urgency

Requirements

• Respond to customer inquiries and booking requests across phone, email, chat, and social channels
• Process ticket orders, cancellations, and refunds for events
• Assist customers with event-related concerns and provide accurate information
• Handle customer issues and provide timely resolutions
• Maintain accurate records and follow service processes
• Deliver a high standard of customer experience across all interactions

Benefits

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900 internal promotions every year
• 2,700+ leadership training courses
• 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• Enjoy work-life balance: 12 Vacation Leaves, 12 Sick Leaves, 1 Birthday Leave

Company Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Our mission is to help businesses work smarter by bringing together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.