[Hiring] Customer Care Specialist @Preply

Role Description

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.

• Answer customers’ questions and resolving any issues that they may be facing;
• Identify problem areas and flagging them to the concerned team;
• Ensure customer satisfaction, and work on collecting and tracking user's feedback;
• Work closely with the product teams to resolve issues and share customer feedback;

Qualifications

• Previous experience providing support through live chats
• Fluency in English
• Strong technical and analytical skills
• Ability to provide proactive and innovative solutions
• Outstanding written and verbal skills
• Ability to understand customer's needs
• Ability to work in teams
• A customer-centric, empathetic mindset with excellent listening skills
• An ability to focus on what counts, creating simple solutions to deliver fast results
• A passion for learning and desire for self-improvement

Requirements

• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
• Internet connection of at least 30mbs
• Candidates must be based in Ukraine
• Location eligibility: This role is open to candidates located in Ukraine in locations where we can legally hire/contract and where our hiring provider supports onboarding. Unfortunately, we’re unable to proceed with candidates based in restricted territories.

Benefits

• Flexibility with a monthly rotating schedule and 9-hour shifts
• No calls—only written communication via chats, emails, and social
• Dynamic environment with reasonable goals and clear KPIs
• Support from trainers during onboarding and beyond

Company Description

We power people’s progress. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.