[Hiring] Customer Care Specialist @Uniphar Group

Role Description

A Customer Care Specialist will interact with patients and health care professionals and/or customers and trade associations and organizations on a regular basis through multiple communication channels such as inbound and outbound calls, fax, and email. Specialists will provide information about one or multiple client products and services covering different therapeutic areas and/or industries. Specialists will also demonstrate the ability to quickly adapt to changing circumstances and utilize multiple creative solutions to go beyond the required calling requirements. In addition, Specialists will also be expected to communicate a ‘call to action’ which may include asking for a decision, recommendation, purchase, usage, prescription, administrative task or other action relating to the client’s product or service.

Qualifications

• High School Diploma or GED required.
• One (1) year of professional customer service experience with inbound calls and/or outbound dialing required.
• Previous call center experience preferred.

Requirements

• Responsible for reviewing, interpreting and reacting to data provided.
• Effectively communicate messages, product information, and/or specific offers to customers and clients.
• Converse with customers and clients in a professional manner, utilizing relevant industry terminology as needed, and facilitate the process of trial, adoption, and usage of the client’s products or services.
• Demonstrate competency in using information technology, PCs and a variety of databases.
• Contribute to the achievement of the goals, objectives, and outcomes of the program by demonstrating knowledge of product and program information as it applies to the specific program.
• Accurately collect the information required and capture the information in a Customer Relationship Management system (CRM) or database.
• Maintain excellent quality standards for all programs and adhere to all client call guides and guidelines.
• Adhere to industry regulations and guidelines when communicating information to customers and documenting activity in the CRM database.
• Maintain client/program confidentiality and complete accurate documentation of all calls/cases.
• Adhere to all Company policies, program work instructions, and standard operating procedures.

Benefits

• This is a fulltime, remote position.
• The contact center is open Monday - Friday from 9a to 7p Eastern time.
• Compensation range is $16 - $16.32 per hour.

Knowledge, Skills and Other Abilities

• Time management
• Schedule adherence
• Professional verbal and written communication skills
• Independent and self-motivated
• Professionalism
• Ability to maintain levels of confidentiality
• Organizational skills
• Ability to multi-task and be detail oriented
• Ability to work effectively and accomplish goals with little to no direct supervision
• Ability to work efficiently without creating distractions or disruption to other employees
• Ability to participate in continuous quality improvement activities
• Customer service skills
• Ability to relate well and communicate effectively with internal and external stakeholders
• Ability to work well with various personalities and within a team
• General knowledge of internet navigation and research

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform these essential functions. This is a primarily remote position. While performing the duties of this job, the employee is regularly required to communicate effectively through virtual platforms, use a computer and other standard office technology, and remain seated for extended periods. The employee is occasionally required to stand, move about, or lift light objects (such as a laptop or documents).

Equal Employment Opportunity and Affirmative Action

Uniphar provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected under applicable federal, state, or local laws. In addition to federal law requirements, Uniphar complies with all applicable state and local laws governing nondiscrimination in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.