[Hiring] Customer Care Specialist @Cimpress/Vista

Role Description

At Vista, our Customer CARE team is the heart of our customer experience, and you’ll join a dynamic, diverse, and passionate group of professionals dedicated to delivering world-class support to small businesses across the globe. Based in vibrant hubs like Tunis and beyond, our team thrives on collaboration, leveraging varied skills to provide thoughtful, empathetic, and efficient solutions. In this fast-paced, inclusive environment, you’ll work alongside innovative colleagues, making a real impact while upholding Vista’s commitment to exceptional service.

• Answer all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner.
• Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures.
• Use appropriate systems and available resources as necessary to assist in responding to each request.
• Support and provide information to all internal and external customers in a professional and courteous manner.
• Participate in cross-functional communications and meetings to support the team/domain/center.
• Perform additional responsibilities as required.

Qualifications

• Undergraduate degree or equivalent experience in Marketing or Business Administration preferred.
• Strong command of the French language.
• At least one (1) year of customer service experience.
• Previous experience in a multi-channel customer service environment preferred.
• The ability to provide excellent customer service while multi-tasking.

Requirements

• Experience with graphic design and/or photo imaging design software a plus.

Benefits

• Award-winning Remote-First company.
• Inclusive community.
• Opportunities for growth.
• Vista Behaviors that exemplify the behavioral attributes that make us a culturally strong and high-performing team.

Company Description

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

VistaPrint exists to help our customers live their dreams. Each dream is unique – and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations.