[Hiring] Customer Care Specialist @Mini Mall Storage Properties

Role Description

• Turn inbound customer calls into completed rentals or sales while providing helpful service.
• Handle inbound sales calls from start to finish, helping customers while completing the sale when possible.
• Be the first point of contact with potential and current customers via phone, email, live chat and/or social media.
• Take payments from customers.
• Resolve customer concerns and seek resolution on inquiries.
• Liaise with the field staff to resolve customer concerns.
• Create a genuine and exciting experience for the customer by utilizing active listening and strong communication skills.

Qualifications

• Must be available to work assigned shifts based on business needs.
• Available shifts include early morning (6:00 AM to 2:30 PM), mid shift (8:00 AM to 4:00 PM), and evening shift (1:30 PM to 10:00 PM).
• Shift assignments are subject to change based on operational requirements.
• Proven ability to ask for the sale and close in a fast‑paced, high‑volume inbound environment.
• Strong objection‑handling skills; able to quickly identify needs and position the best‑fit unit and pricing.
• Comfortable working toward daily and weekly sales targets (e.g., conversion rate, revenue per call, occupancy impact).
• Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite.
• Strong communication skills with the ability to adapt communication style to meet customer needs.
• A desire for continuous learning, growth, and career development.
• Call Center/Storage industry experience will be considered an asset.
• Bilingual English/Spanish is an asset.
• A clear criminal background check will be required.

Benefits

• We live and breathe our core values. We make a difference and have a positive impact on people.
• We act responsibly and hold ourselves, and each other, accountable.
• We are a community with a shared ambition to unify our teams and customers.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work.
• We provide a competitive compensation package comprised of a group benefits plan, RSP/401K matching program, and discretionary bonus program.
• We are committed to a safety-first work environment.
• We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported.
• We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results.
• Should you require accommodation to participate fully in the recruitment process, please email [email protected].