[Hiring] Customer Care Specialist @ForTec Medical

Role Description

We are currently seeking an experienced Customer Care Specialist to join our customer-focused, supportive team. This role is ideal for someone who thrives in a fast-paced environment and focuses on excellent customer service. The Customer Care Center shift is 11:00 AM - 7:30 PM (EST), 8:00 AM - 4:30 PM (PST), and is fully remote.

• Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
• Communicates with team members regarding schedule additions/changes.
• Communicates with hospital staff and/or doctors regarding schedule additions/changes.
• Enters and updates work orders within an online scheduling system.
• Updates customer notes in CRM system.
• Conducts confirmation calls.

Qualifications

• Experience working in a high volume call center environment.
• Scheduling experience.
• Strong customer service skills.
• Professional phone demeanor.
• Works well under pressure during high volume calls.
• Problem solving skills.
• Ability to adapt to urgent priorities.
• Ability to resolve scheduling conflicts quickly.
• Ability to work independently with minimal supervision.
• Strong attention to detail.
• Ability to multi-task.
• Thrives in a team culture environment.
• Computer proficiency in Microsoft Office applications.
• Previous CRM experience helpful.
• Dependable.

Benefits

• Competitive hourly rate.
• Independent working atmosphere.
• Build relations with physicians and medical professionals at multiple medical facilities.
• Train with the top medical technologies.
• 401k plan with generous company match (to qualified employees).
• Medical, dental, vision, disability, and life insurance.
• Health and Wellness Rewards Program.
• Generous PTO allowance.