[Hiring] Customer Care Specialist @Altor Solutions

Role Description

The Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process within a fast-paced, high-volume manufacturing environment that requires strong attention to detail, adaptability, and the ability to manage multiple priorities. This entails:

• Order processing
• Obtaining scheduling information
• Coordination of shipments
• Order expedites
• Processing of customer inquiries

The CCS will act as a liaison between respective departments to investigate and resolve non-product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. This role regularly communicates with Spanish-speaking customers; therefore, fluency in both English and Spanish, including verbal and written communication, is required.

Qualifications

• Bachelor’s Degree or equivalent work experience
• Minimum of 3 years of customer service experience required, with at least 1 year supporting customers in a manufacturing, distribution, or production-based environment strongly preferred
• Experience with ERP Systems is desired
• Spanish/English bilingual skills preferred, including the ability to read, write, and communicate verbally in Spanish
• Knowledge of Microsoft Suite – Word, Excel, PowerPoint
• Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required

Requirements

• Primary point of contact for an assigned geographical section or market specific account base
• Provide product or service information relative to Altor’s product portfolio
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Handle customer complaints and concerns effectively, aiming for a swift resolution
• Assist customers with placing orders, tracking shipments, and processing returns or replacements
• Develop a comprehensive understanding of our products or services
• Build and maintain strong customer relationships
• Maintain detailed records of customer interactions
• Collaborate with departments such as Sales, Operations, Scheduling, or Marketing
• Other duties as assigned

Company Description