[Hiring] Customer Care Specialist @Shamrock Roofing

Role Description

We are now looking to fill a Customer Care Specialist position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists. This position will require working closely with our sales team to ensure accurate, effective and quality communication.

• Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs.
• Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc.
• Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them.
• Document each call as per company and departmental policies and procedures.
• Follow up with current and/or potential customers in a timely manner.
• Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport.
• Be patient and understanding in all customer interactions.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• All other duties assigned by supervisor.

Qualifications

• Bilingual a plus!
• 1-3 years as a customer care specialist or representative experience.
• Knowledge of spreadsheets (Shamrock uses Google Business Suite).
• Great written and verbal communication skills.
• Excellent goal-setting and motivation.
• Good problem-solving, critical thinking, and decision-making skills.
• Exceptional organization, time management, and multitasking abilities.
• Good with computers and have a quiet environment to work from.
• Keen attention to detail.

Requirements

• Full-Time Position.
• Monday-Friday 8:00 am to 5:00 pm + an hour for lunch.
• Compensation: $40k - $45k based on experience!
• Medical/Dental/Vision Insurance after 30 days of employment.
• PTO accrual after 30 Days of employment.
• 401K after 6 months of employment.
• As part of the hiring process, we like to conduct One Way Video Interviews.

Benefits

• Medical/Dental/Vision Insurance after 30 days of employment.
• PTO accrual after 30 Days of employment.
• 401K after 6 months of employment.