[Hiring] Customer Care Specialist @Preply

Role Description

To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate.

What you'll be doing:

• Answer customers’ questions and resolving any issues that they may be facing;
• Identify problem areas and flagging them to the concerned team;
• Ensure customer satisfaction, and work on collecting and tracking user's feedback;
• Work closely with the product teams to resolve issues and share customer feedback;

Qualifications

• Previous experience providing support through live chats
• Fluency in English
• Strong technical and analytical skills
• Ability to provide proactive and innovative solutions
• Outstanding written and verbal skills
• Ability to understand customer's needs
• Ability to work in teams
• A customer-centric, empathetic mindset with excellent listening skills
• An ability to focus on what counts, creating simple solutions to deliver fast results
• A passion for learning and desire for self-improvement

Requirements

• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
• Internet connection of at least 30mbs

Benefits

• Flexibility with a monthly rotating schedule of 9-hour shifts
• No calls—only written communication via chats, emails, and social
• Support from trainers during onboarding and beyond
• A dynamic environment with reasonable goals and clear KPIs

Company Description

Preply is all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started.

Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.