[Hiring] Customer Care Specialist @HireLATAM

Role Description

Our client is seeking a Customer Care Specialist to support their growing U.S. market operations. This role will primarily focus on delivering exceptional customer support in English, while also assisting Italian-speaking clients when needed.

• Provide high-quality customer support primarily in English for the U.S. market
• Assist Italian-speaking clients when needed, especially for urgent matters
• Handle inquiries related to vacation rental properties and services
• Act as the main point of contact for customer care in the U.S. market
• Resolve customer issues efficiently while maintaining a professional and empathetic tone
• Ensure timely follow-up and clear communication throughout the support process
• Deliver a seamless and positive customer experience across all interactions
• Work closely with sales and onboarding teams to support customer needs
• Communicate customer feedback and recurring issues to internal teams
• Help improve processes as the U.S. support function continues to grow

Qualifications

• Fluency in Italian and English (written and spoken)
• Native Spanish or Portuguese
• At least 1 year of experience in customer support
• Ability to work aligned with U.S. time zones
• Strong communication and interpersonal skills
• Ability to work independently in a remote environment
• Customer-first mindset with strong empathy
• Excellent problem-solving skills and attention to detail
• Calm and professional under pressure
• Proactive and reliable with strong ownership
• Adaptability and comfort in a startup environment

Requirements

• Experience in hospitality, tourism, or short-term rentals (preferred)
• Experience supporting international customers (preferred)
• Familiarity with CRM or customer support tools (preferred)

Application Disclaimer: Please Read Before Proceeding

• Voice/Video Recording is REQUIRED. Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English.
• Each application includes knockout questions designed to verify minimum qualifications required by the client.
• To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications.
• All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.