[Hiring] Customer Care Representative @HP Hood

Role Description

Are you a self-driven person looking to advance your career as a high-impact player on a team? If so, we have an exciting challenge for you and your future!

The Customer Care Representative will ensure professionalism and order accuracy, meeting deadlines and upselling, ensuring customer communication and satisfaction to both internal and external customers. Working as a liaison to Sales, Distribution, Production, and the warehouse.

Essential Duties and Responsibilities

• Develop, maintain and promote pleasant and professional relationships with all internal and external customers.
• Contact each account to obtain orders for delivery, ensuring timely calls and meeting all deadlines.
• Meet call quota daily, balancing extracts, specials, potentials, and complaints with minimal errors.
• Maintain accurate customer files with deliveries, telephone numbers, and time of calls.
• Supply sales, shipping, marketing, production, and distribution with pertinent and accurate information concerning customer activity (sales, special events, large orders, etc.).
• Process orders via various entry methods (i.e., via fax, via internet).
• Knowledge of product line in all locations, communicate out of stocks.
• Arrange for proper handling of all customer requests and complaints (special deliveries, off-day deliveries, etc.).
• Must be accurate in keypunching orders and ensure proper load dates and delivery dates are used.
• Introduce new products when added to the line and ensure accounts order accordingly for holidays, snow storms, and closings.
• Must have the ability to up-sell items to new and established customers.
• Proactively reach out to customers when routes are delayed.
• Serve as liaison for locations.

Qualifications

• High school diploma or the equivalent required.
• At least 1 year of customer service experience.

Skills and Competencies

• Ability to communicate effectively.
• Strong computer skills with experience in MS Outlook, Word, and Excel.
• Must be able to enter data with accuracy.
• Must be organized with great attention to detail.
• Proven ability to take initiative.

Compensation

Exact compensation may vary based on skills, experience, and location. The pay range for this position is $23 — $28 USD.

Company Description

Founded in 1846, today HP Hood is one of the largest and most trusted food and beverage manufacturers in the United States. Our portfolio of national and super-regional brands and licensed products includes Hood, Heluva Good, Lactaid, Blue Diamond Almond Breeze, Planet Oat, and more.