[Hiring] Customer Care Representative @Lisa Russel

Role Description

As a Customer Care Representative, you will serve as a trusted point of contact for clients and their families.

Key Responsibilities

• Communicate with clients via phone, Zoom, email, and other virtual platforms
• Answer questions regarding available benefits and coverage options
• Provide outstanding customer service and ongoing client support
• Assist clients with applications and required documentation
• Schedule and conduct virtual client appointments
• Maintain accurate client records and follow-up communications
• Resolve client concerns with professionalism and empathy
• Build strong relationships through consistent communication and service
• Collaborate with team members to ensure a positive client experience
• Participate in ongoing training and professional development programs

Qualifications

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Positive attitude and professional demeanor
• Strong problem-solving and critical-thinking skills
• Ability to work independently and manage time effectively
• High level of integrity and accountability
• Coachable mindset and willingness to learn

Preferred Experience

• Customer Service
• Retail
• Hospitality
• Sales
• Healthcare
• Call Center Operations
• Client Relations
• Account Management

Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• Computer or laptop
• Reliable high-speed internet connection
• Webcam and microphone capability
• Quiet, professional workspace

Benefits

• 100% Remote Flexibility
• Comprehensive Training & Mentorship
• Weekly Pay & Performance Bonuses
• Career Advancement Opportunities
• Medical Reimbursement Program
• Incentive Trips & Recognition Programs
• Industry-Leading Technology

Company Description

At AO, our mission is to help working families access valuable supplemental benefits and financial protection programs. We operate in a fully remote environment that allows our team members to enjoy flexibility, professional growth, and meaningful work while making a positive impact in the lives of others. Our success is built on integrity, service, and a commitment to putting people first.