[Hiring] Customer Care Representative @Superfeet

Role Description

We’re hiring part-time, temporary Customer Care Representatives to support our team during a key period from early–mid July through the end of the year. This role is ideal for someone who thrives in a dynamic environment and values flexibility. We offer AM and PM shifts, with opportunities to pick up additional hours based on business needs.

• Deliver Exceptional Customer Experiences
  • Serve as the front line of the Superfeet brand across phone, email, chat, and social channels
  • Guide customers on product features, fit, and benefits with confidence and care
  • Resolve inquiries and issues quickly, accurately, and empathetically
  • Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality)
• Own Order Accuracy & Execution
  • Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM)
  • Process consumer and retail orders with precision and urgency to meet Service Level Agreements
  • Partner with warehouses and 3PL providers to ensure timely fulfillment
  • Support international shipments, including documentation, VAT, customs, and Incoterms (training provided)
  • Proactively manage backorders, holds, and inventory-related issues
  • Process returns, warranties, and credit memos
• Support Sales & Business Operations
  • Coordinate promotional and sales orders (PGA, POP, and more)
  • Assist with account onboarding, reactivation, and distributor requests
  • Maintain clean, compliant account data across systems
• Drive Continuous Improvement
  • Identify trends and share insights to improve the global customer experience
  • Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product
  • Contribute to knowledge base content, FAQs, and self-service tools
  • Test and provide feedback on new processes, tools, and systems
• Keep Things Running Smoothly
  • Support day-to-day administrative needs and special projects as needed
  • Participate in ongoing product education and internal training

Qualifications

• 2+ years in customer service, order management, or related roles
• Retail, sales, or specialty store experience preferred
• Experience with Microsoft Dynamics 365 strongly preferred

Requirements

• Experience with CRM systems (Microsoft Dynamics 365 preferred)
• Proficiency in Microsoft Office
• Familiarity with order management and fulfillment workflows
• Exposure to omnichannel tools (phone, email, chat, social)
• Basic international shipping knowledge is a plus
• Comfort with automation, chatbots, and customer self-service tools
• Strong communication skills (written and verbal)
• High attention to detail and accuracy
• Ability to stay organized and responsive in a fast-paced environment
• Adaptability and willingness to work flexible hours and shifting needs
• A collaborative, team-first mindset

Benefits

• $19–$21/hour
• 100% employer-paid medical, dental, vision, life insurance + EAP
• Generous holidays and sick leave
• 401(k) with employer match (Traditional or Roth)
• Free Superfeet products (yes, really)

Schedule & Employment Details

• Part-time, temporary role
• Start: Early to mid July 2026
• End date: Through the end of 2026
• Flexible scheduling required, including AM and PM shift availability
• Ability to adjust hours based on business demand
• Opportunity to pick up additional hours if desired

Location

• Remote in eligible states: WA, OR, NV, WY, TX, SD, OH
• Onsite at our Ferndale, WA headquarters