[Hiring] Customer Care Representative @MTM Transit

Role Description

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients, and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

Qualifications

• Must currently reside in Idaho
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions including caretaking of any kind

Requirements

• Handle inbound calls from Members, Clients, and Facilities
• Manage call volumes of 60 - 80 calls a day

Benefits

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

Company Description

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.