[Hiring] Customer Care Representative @Chewy

Role Description

Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you! Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization.

In this role, you should be comfortable working from home and reside within the state of Kentucky. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely!

What You’ll Do:

• Communicate with customers regarding various subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing unexpected problems.
• Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, applying active listening, perseverance, compassion, and understanding to customers and Team Members alike.
• Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

Qualifications

• 2 years of customer service experience
• Strong written, verbal, and listening abilities in a written assessment
• Ability to multi-task and perform well in a fast-paced environment
• Skill in computer usage for data entry and efficient internet browsing
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed
• Dedication to maintain confidentiality and secure critical information
• High school graduate or equivalent experience
• Willing and able to pass a background check

Requirements

• Work area large enough to accommodate computer monitors and be free from distractions
• Work area acceptable for webcam use
• A reliable wired, high-speed internet connection with at least 30 Mbps download and 10 Mbps upload speed
• High-speed internet provided by the candidate; Chewy will provide everything else (computer, monitor, keyboard, mouse, headset, webcam)
• Cell phone or tablet for two-factor authentication through Okta Verify

Benefits

• Empowerment to be your authentic self
• Opportunities for growth and development
• Encouragement to be curious and bring ideas forward
• Ongoing training and development resources
• Competitive wages, medical & dental insurance, 401k, plus more