[Hiring] Customer Care Professional @illumifin

Role Description

The Customer Service Representative - Assessment Services role works with insurance companies, their applicants, claimants, agents, underwriters, and claims departments in an effort to complete both telephonic and face-to-face assessments. This position also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST.

• Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
• Provide telephonic and onsite interview status information
• Schedule appointments for telephonic interviews
• Collect and disseminate new or updated applicant or claimant information
• Coordinate requests for reprints of telephonic and onsite interviews
• Hot transfer applicants to complete telephonic interviews
• Handle incoming calls from independent contracted nurses and agencies to assign, update status, and collect missing information on underwriting and claims onsite assessments
• Understand and work comfortably with all duties, processes, and policies in the Engagement Services Call Center and Assessment Services departments
• Demonstrate a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
• Financial, personal, medical, and/or health-history information
• Utilize multiple illumifin specific database platforms to input, access, and follow-up on customer information and activity
• Provide ongoing, compassionate, and proactive customer support to all Engagement Services customers

Qualifications

• Must be able to speak French (Canadian Dialect)
• High school diploma or GED required
• Strong written and verbal communication skills; familiar with business and phone protocols
• Excellent organization and detail orientation skills with the ability to meet established deadlines
• Proficient with MS Windows environment, including MS Word
• Reliable, trustworthy, and maintains appropriate organizational confidentiality
• Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment

Requirements

• The base pay for this position is starting at $16/hour depending on experience and qualifications