[Hiring] Customer Care & Operations Specialist @Outsource Access

Role Description

This is a remote position.

At Outsource Access, we help growing service businesses streamline their field operations and reclaim their time. We don't just manage calendars, we make sure every service call, work order, and customer interaction is handled with such precision that the business owner can focus entirely on growth and high-level strategy.

How You’ll Make a Difference

• Mastering the Movement: You will own the daily service schedule, optimizing routes and managing real-time changes to ensure the field team is exactly where they need to be, when they need to be there.
• Bridge the Communication Gap: You’ll act as the professional voice of the business, turning inbound inquiries and property management work orders into confirmed appointments while keeping every customer informed and satisfied.
• Operational Integrity: By meticulously managing work orders in systems like AppFolio, you ensure no job falls through the cracks and every data point is captured, giving the business a perfectly organized digital backbone.
• Protecting the Bottom Line: You’ll support the financial health of the business by proactively following up on outstanding balances and maintaining customer relationships that drive long-term retention.

Qualifications

• The Reliable Coordinator: You pride yourself on being the "operational backbone" who stays calm under pressure and never lets a detail slip.
• A Natural Communicator: You have the professional polish to handle property managers and residential clients with equal parts empathy and efficiency.
• The Problem Solver: You don't just see a scheduling conflict; you see a puzzle to be solved and proactively find the most efficient route forward.
• Tech-Savvy: You are comfortable navigating CRM systems, field service software, and modern communication tools to keep workflows moving fast.
• Your Home Office: You have a dedicated, quiet workspace with a reliable, high-speed internet connection and a distraction-free environment to support US-based business hours.

Requirements

• 100% Remote (Arizona MST Hours)

Benefits

• Your Wellness & Security:
• Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
• Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
• Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
• Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
• Your Financial Rewards:
• Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
• Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
• 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.