[Hiring] Customer Care Liaison - Patient Admission Services @Fresenius Medical Care

Role Description

The Customer Care Associate collaborates with cross-divisional teams, customers, and healthcare providers to support effective and efficient customer service operations within the assigned function(s). In this capacity, the incumbent provides excellent customer service through timely and accurate communication.

• Process received orders in a timely manner; ensuring data accuracy and integrity.
• Maintain detailed data in the applicable system(s); monitoring account activity as necessary.
• Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Additional responsibilities may include focus on one or more departments or locations.

Qualifications

• High School Diploma required.

Requirements

• 1 - 2 years' related experience.
• Good computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications.
• Detail oriented with strong analytical and organizational skills.
• Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
• Great interpersonal skills with the ability to work cohesively within a team environment.
• Strong customer service skills with a positive, enthusiastic, and energetic attitude.
• Great oral and written communication skills to effectively communicate with all levels of management.

Company Description

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.