[Hiring] Customer Care Intake Representative I @Numotion

Role Description

The Customer Care Intake Representative I serves as a front-line intake resource for medical supply orders, delivering professional customer support while accurately gathering intake information, verifying coverage, collecting required documentation, and helping move orders forward. This role supports a positive customer experience by communicating clearly, completing accurate order setup, and coordinating with internal and external partners to resolve routine intake needs.

The pay range for this position is $19.71-$25.63 Hourly. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience, and location.

Qualifications

• High School diploma or GED required.
• Minimum one (1) year of experience with insurance eligibility verification.
• Minimum one (1) year of experience calculating deductibles, coinsurance, and customer financial responsibility for primary and secondary policies.
• Working knowledge of Medicaid, Medicare, and private insurance requirements.
• Customer service experience in a healthcare, medical supply, reimbursement, or related administrative environment.
• Ability to enter data accurately, manage documentation, and follow established processes in a high-volume environment.
• Strong verbal and written communication skills, including the ability to explain coverage and documentation needs in a clear and professional manner.

Requirements

• Associate degree in a relevant field (preferred).
• Experience in durable medical equipment, complex rehab technology, medical supplies, healthcare intake, revenue cycle, or payer-facing customer service (preferred).
• Experience using order management, CRM, document management, or payer portal systems (preferred).
• Ability to prioritize work, manage competing intake requests, and maintain attention to detail in a fast-paced environment (preferred).
• Sound judgment, problem-solving skills, and ability to determine when escalation is appropriate (preferred).
• Strong listening, organization, follow-through, and customer service skills (preferred).

Benefits

• Competitive compensation packages.
• Medical, dental, and vision insurance.
• Short-term and long-term disability.
• 401k.
• Life insurance.

Physical Work Requirements

• Frequent use of hands, wrists, fingers associated with using computer equipment.
• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds.