[Hiring] Customer Care & Client Support on Sales @HirePath Network

Role Description

We are seeking a Spanish-speaking Customer Care & Client Support on Sales to join our growing team serving the Latino community. This role combines customer support, personalized assistance, and sales-related activities, with the goal of delivering an exceptional customer experience while supporting business growth.

The ideal candidate is customer-focused, an effective communicator, and proactive in identifying customer needs, offering solutions, and building long-term relationships through high-quality service and consultative sales support.

Work Arrangement:

• Remote (within the United States)
• Hybrid option available based on location and team needs

Responsibilities

• Manage inbound customer communications, including phone calls, emails, and other channels, to address questions, requests, and concerns.
• Provide personalized customer support and consultative sales assistance, identifying customer needs and recommending appropriate products or services.
• Support customer retention efforts while identifying opportunities to assist with sales and account growth.
• Maintain up-to-date knowledge of products and services, serving as a reliable resource to ensure accurate and strategic information is provided.
• Accurately document all customer interactions and activities in the CRM system to support collaboration and long-term relationship management.
• Meet established service quality standards and contribute to individual and team performance goals.

Requirements

• Bachelor’s degree or equivalent work experience.
• Legal authorization to work in the United States.
• Must reside within the United States.
• Fluency in Spanish is required; English proficiency is a plus but not mandatory.
• 1–2 years of experience in customer service, sales, support, or customer success roles.
• Strong verbal and written communication skills.
• Ability to handle objections, concerns, and challenging situations with professionalism and effective problem-solving skills.
• Results-oriented mindset with an interest in sales support and growth opportunities.
• Strong time management, organization, and prioritization skills.
• Familiarity with CRM systems is preferred.
• Willingness to receive training and continuously develop professionally.

Benefits

• Flexible work arrangement.
• Comprehensive training and ongoing professional development.
• Growth opportunities within a rapidly expanding organization.
• Collaborative, professional, and results-driven work environment.

Important Note

This position is open only to candidates who reside in and are legally authorized to work in the United States.

Confidentiality and Consent Notice

The information provided by the applicant will be used exclusively for purposes related to the recruitment and selection process for the position applied for. By submitting an application, the applicant grants consent to be contacted by our team through the contact methods provided, solely for the purpose of sharing information regarding the position, the selection process, and the subsequent steps involved. All information will be handled confidentially and in accordance with applicable regulations in the United States.