[Hiring] Customer Care Central Sales Specialist @Purpose Financial

Role Description

This position reports to a Customer Care Supervisor and is responsible for providing service to and support for potential and returning Advance America customers. The Internal Sales Specialist (ISS) will assist customers with completing the necessary requirements for loan consideration and/or approval via the loan application process. This position also supports customers with product information, application flow, online system assistance, and all other related areas within the Advance America portfolio.

• Strong listening and problem-solving skills.
• Clear, calm, confident voice with persuasion.
• Confidence with using multiple computer programs at once.
• Strong data entry skills.
• Clear understanding of the online application flow.
• Ability to work with outbound dialer programs, possibly several programs at a time.
• Ability to learn and adjust to change quickly.
• Dynamic ability to multi-task from program to program on a dialer-based phone call.

Qualifications

• A high school diploma or GED required.
• At least one year of contact center experience or bank-related work experience is preferred.

Requirements

• Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required.
• Experience working in a contact center focused position is recommended.
• Excellent written and verbal communications skills.
• Ability to communicate in person, by phone, and through email.
• Adaptability and flexibility to changing environment.
• Comfortable working in a dynamic, high volume, fast-paced environment.
• Ability to read, write, evaluate, and apply information.
• Ability to interact professionally and exhibit appropriate social skills.
• Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.
• Ability to develop and maintain business relationships.

Benefits

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

Accountability

• Understand, adhere to, and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.

Physical Requirements

• Ability to work between the hours of 9:00am and 9:00pm EST Mon – Fri and Saturdays 9:00 am – 6:00pm.
• Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.
• Driving and having access during the workday to an insured and reliable transportation.
• Heavy typing and data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers.
• Ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

• Sales Skills
• Dependability

Other

• Must be eligible to work in the USA and able to pass a background check.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 46212