[Hiring] Customer Care Associate @LanguageLine Solutions

Role Description

At Health Advocate, we’re dedicated to helping individuals navigate the healthcare system with clarity and confidence. If you’re someone who values clear communication, accurate information, and consistent follow-through, this role is an opportunity to make a real difference.

As a Customer Care Associate, you’ll support members by answering incoming calls, resolving healthcare-related questions, and coordinating follow-up. You’ll be part of a team focused on service, accuracy, and outcomes—helping people get the answers they need in a system that can often feel overwhelming.

What You’ll Do: Your Roadmap to Impact

• Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly.
• Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals.
• Coordinate Follow-Up: Make outbound calls as needed to complete research or deliver updates.
• Maintain Accurate Records: Collect and update member demographic data in the system.
• Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines.
• Collaborate Across Teams: Transfer inquiries to the appropriate internal/external contacts when needed.

Qualifications

• Experienced in Service: At least one year of customer service experience, preferably in a healthcare, insurance, benefits, or call center environment.
• Strong Communicator: Explain complex information clearly, build rapport quickly, and maintain professionalism on every interaction.
• Organized & Reliable: Manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Comfortable with Technology: Proficient in Microsoft Office and comfortable learning new systems and tools.
• Adaptable & Willing to Learn: Interested in expanding your knowledge of healthcare, benefits, and member advocacy.
• Customer-Focused Problem Solver: Enjoy helping people find answers and navigate challenging situations.

Requirements

• Comfortable handling a high volume of inbound calls while maintaining professionalism, empathy, and accuracy.
• Detail-oriented and organized, with the ability to navigate multiple systems while managing member conversations.
• Self-motivated and productive in a remote work environment.
• Adaptable learners who enjoy building knowledge and expanding their healthcare expertise.
• Committed to delivering exceptional customer service while meeting quality and productivity expectations.

Benefits

• Work From Home Opportunity.
• Comprehensive Training & Equipment: We provide the computer equipment, monitors, and tools needed to perform your job successfully, along with extensive onboarding, training, and ongoing development.
• Competitive Pay & Benefits: Starting hourly rate of $16.50 plus medical, dental, vision, tuition assistance, PTO, paid holidays, and a 401(k) with company match.
• Career Growth & Development: Many of our leaders were promoted from within. We invest in employee development and advancement opportunities.
• Meaningful Work: Every day you'll help individuals navigate healthcare and benefits questions that directly impact their lives.
• Award-Winning Culture: Join a nationally recognized organization known for exceptional customer service and employee development.

Company Description

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being.

Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need.