[Hiring] Customer Care Associate @Sharebite

Role Description

This is a part-time evening position, with scheduled hours from 6:30 PM to 11:30 PM ET on weekdays. As a Customer Care Associate, you will play a key role in delivering exceptional support across Sharebite’s products and services, with a primary focus on our Group Orders and Passport product categories. You will receive comprehensive training on the Sharebite platform, customer operations, and customer care best practices, enabling you to confidently assist clients, end users, and restaurant partners across both product categories.

In this role, you will work closely with teammates across the organization to:

• Resolve customer inquiries
• Troubleshoot issues
• Ensure a seamless customer experience

You’ll support the successful fulfillment of Group Orders while also helping customers navigate Passport, our flexible meal benefit and fintech solution. As a trusted resource for customers, you will handle a wide range of support scenarios, develop strong problem-solving skills, and gain exposure to the dynamics of a fast-growing technology company.

You will also have opportunities to:

• Identify trends
• Share customer feedback
• Contribute ideas that help improve our products, processes, and overall customer experience

If you enjoy helping people, solving problems, and working in a collaborative, fast-paced environment, this role is a great opportunity to build a career in customer operations and support while gaining experience across multiple areas of the business.

Qualifications

• 3+ years of experience in customer support, customer success, operations, hospitality, fintech, or a related customer-facing role.
• Excellent written, verbal, and phone communication skills, with the ability to communicate clearly, professionally, and confidently with customers and partners.
• Strong empathy and a customer-first mindset, with a passion for helping people and delivering exceptional service.
• Proven problem-solving abilities and sound judgment, with the ability to investigate issues, identify root causes, and navigate complex situations.
• A white-glove service mentality and commitment to creating outstanding customer experiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and ambiguous situations.
• Collaborative team player who enjoys working closely with others to achieve shared goals while also taking ownership of individual responsibilities.
• Self-starter with a strong sense of accountability and the initiative to identify opportunities for improvement and contribute ideas proactively.
• Comfortable handling customer escalations and advocating for Sharebite’s service standards with confidence and professionalism.
• Experience in fintech and payments is preferred but not required.

Requirements

• Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner.
• Support customers, end users, and restaurant partners across Sharebite’s Group Orders and Passport product lines.
• Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints.
• Serve as a trusted resource for clients and restaurant partners, helping them navigate Sharebite’s products, processes, and operations.
• Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery.
• Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction.
• Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.

Benefits

• Competitive pay and benefits that are in line with industry and market standards.
• Base compensation range for this role is $20 to $26/hourly, based on various factors unique to each candidate.
• This is a remote position.