[Hiring] Customer Care Associate @Lab Alley

Role Description

Lab Alley, a rapidly growing e-commerce business, aims to be the Amazon of chemicals. We are seeking an enthusiastic individual to join our team as Customer Care Associate.

As a Customer Care Associate, you'll be the first point of contact for customers, addressing inquiries and providing support via phone, email, and chat. This position offers the chance to learn, grow, and build your skills to eventually handle more complex tasks and inquiries as you advance within the company.

• Reports to the Customer Relations Manager
• Work hours are US Central Time (will be either 8-5 or 9-6 Monday through Friday)
• This is a remote position based in Colombia.
• Employee relationship: This is a full-time employment position in Colombia, managed in partnership with an Employer of Record (EOR) service.

Qualifications

• Excellent communication skills (phone, email, and chat).
• Ability to multi-task and work efficiently in a fast-paced environment.
• Strong typing speed of at least 35 wpm to manage data entry.
• Problem-solving skills with the ability to handle routine customer inquiries.
• Willingness to learn and develop product knowledge to better assist customers.
• Positive, solutions-oriented attitude, with the ability to stay calm under pressure.
• Strong verbal and written English communication skills.

Requirements

• Experience with customer service tools (e.g., Zoho, Salesforce, or other CRM platforms) - Nice to Have (But Not Required)
• Familiarity with e-commerce platforms - Nice to Have (But Not Required)
• Basic knowledge of Microsoft Office or Google Suite (Sheets, Docs, etc.) - Nice to Have (But Not Required)
• Previous call center or customer service experience - Nice to Have (But Not Required)

Benefits

• Training: You'll receive hands-on training and mentorship to help you succeed and grow.
• Collaborative Environment: Work alongside a supportive team that values cross-functional collaboration.
• Innovation: Be part of a company on the cutting edge of e-commerce, helping to provide sustainable solutions to customers across industries.

Company Description

Inc. 5000 recently awarded/recognized Lab Alley as one of the fastest-growing private companies in America! We are also one of the fastest growing e-commerce companies in Austin, TX! We provide easy access to essential chemicals – on-budget, on-time, every time.

• Our core values are an integral part of our success defining who we are.
• We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:
• CARE: We care about people and take pride in our work.
• COMMITMENT: We believe success is characterized by our commitment to continuous improvement.
• GENUINE: We believe in being real, authentic, and direct with those around us.
• GROWTH: Lab Alley encourages continual learning and leads with curiosity.
• INITIATIVE: To be successful, we always strive to make things happen!
• INNOVATION: Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.
• WORK ETHIC: We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.
• We give back! With every purchase a customer makes through our eCommerce website, we work with Ecodrive to plant a tree. This helps reduce the carbon footprint, improves coastlines, improves socio-economic conditions and so much more.