[Hiring] Customer Care Associate @HD Supply

Role Description

The Customer Care Associate (6-month contract) is responsible for delivering exceptional service and support to customers by handling inquiries, resolving issues, and ensuring a smooth and positive experience across all touchpoints.

• Provide customer service by responding to inquiries regarding product selection, services, and issues.
• Knowledge of 20,000 products and 3 catalogues.
• Responds to customer order and quotation requests received via telephone, e-mail, written, and faxed correspondence within the department service goals.
• Performs necessary follow-up to ensure customer service expectations are met.
• Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
• Researches and suggests alternative products to customers.
• Provides representation of products, increasing sales wherever appropriate or as requested.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Resolves customer issues including issuance of credit concessions.
• Refers complex, non-standard problems to supervisor.

Qualifications

• Bilingual (English/French)
• Full-Time Schedule: MONDAY-FRIDAY 10:30 am to 7:00 pm
• Proficiency in Salesforce, Office Suite or similar CRM.
• Experience with customer service via phone/email communication.
• Proven ability to work in a remote environment.
• Must be able to pass a background check.

Requirements

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in area of responsibility.

Company Description

We are a leading national supplier of Maintenance, Repair, and Operations (MRO) products, serving Multi-Family, Hospitality, Healthcare, and Commercial properties. We are a customer-focused business delivering the highest quality products, support, services, and fulfillment in the industry.