[Hiring] Customer Care Associate @tentree

Role Description

We are looking for a Part-time Customer Care Associate to join our Operations team. Reporting to the Senior Manager, Sales Operations, you will be responsible for building long-lasting connections with our customers by addressing their needs and providing meaningful solutions in a timely manner. The ideal candidate is someone who is motivated, empathetic, and committed to providing an exceptional level of service to all of our current and future customers. If you have a passion for people and making a positive impact on our planet, we'd love to hear from you!

• Provide an outstanding customer experience across email, phone, live chat, and social media
• Practice active listening to identify and acknowledge customer concerns, offering appropriate solutions to prevent escalation
• Process order changes, manage out-of-stocks, and create/authorize returns, along with other tasks required to support smooth Customer Care operations
• Educate customers on tentree products, materials, manufacturing practices, tree planting, and broader sustainability initiatives
• Collaborate with warehouse partners to coordinate order processing and shipments, and initiate investigations with shipping carriers for lost or damaged parcels
• Proactively identify areas for improvement and partner cross-functionally to support customer retention
• Support administrative tasks and process improvement projects as needed

Qualifications

• 1+ years of relevant customer service experience
• Familiarity with e-commerce platforms such as Gladly, Shopify, and NetSuite is an asset
• Excellent verbal and written communication skills
• Ability to handle confidential information with a high level of discretion and professionalism
• Strong organizational and time management skills, with a high attention to detail
• Able to work an average of 20 hours per week, with flexibility to increase availability during peak periods

Personal Strengths

• Strong interpersonal skills, with the ability to work both independently and collaboratively
• Positive attitude with a proactive, solutions-oriented approach
• Willingness to learn and grow in a dynamic, fast-paced environment
• Passion for environmental sustainability and a desire to make a meaningful impact

Benefits

• A variety of time off programs including vacation, sick days and office closures
• Employee discounts on tentree products
• A spacious East Vancouver HQ
• The opportunity to work remotely
• The hourly wage for this position is $21 CAD per hour.

Company Description

tentree is a lifestyle apparel company based out of Vancouver, Canada that plants ten trees for every item purchased. Our apparel is one of the most sustainable available today and we’re ranked as one of the top apparel brands as recognized by B Corp and Textile Exchange. Since our start in 2012, we have planted over 118 million trees around the world. By combining social and environmental consciousness with apparel, we empower our customers to have a direct impact on saving the planet through intentional purchasing.