[Hiring] Customer Care Analyst @Careers Mutual Of Omaha

Role Description

Join our supportive and dedicated team as a Customer Care Analyst, where your work goes beyond answering calls— you’ll provide clarity and care when customers need it most. Our callers include seniors transitioning to Medicare, some facing complex health challenges, and individuals managing their final wishes through life insurance beneficiary decisions, among others.

While the work is fast-paced and at times, complex, with back-to-back calls and varying customer needs, it’s also incredibly meaningful. You’ll be the steady voice our customers rely on, playing a vital role in building trust, guiding them through tough moments and creating lasting positive experiences.

If you're looking for a rewarding career where you can truly make an impact, we encourage you to apply today.

Training Dates & Schedule

• Next start date is October 29.
• Virtual training begins November 2.
• Training will run for two weeks, Monday through Friday, from 8:00 AM to 4:30 PM CST.
• Regular shift will transition to closing hours: 9:00 AM to 5:30 PM CST.

Qualifications

• Strong communication skills—You listen with empathy, speak with clarity and know how to build trust, even during tough conversations.
• Problem-solving mindset—You’re quick to assess a situation and work toward a resolution, aiming to take care of the customer’s need in just one call.
• Accountability and reliability—You show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work.
• Tech-savvy confidence—You’re comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone.
• Promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Requirements

• Experience in a customer service or contact center environment.
• Experience with the application of policies, practices and procedures in a business environment.
• Exposure to the insurance or healthcare industry.
• Basic understanding of life and health insurance products, terminology and processes.
• Willingness to actively participate in team huddles, including on-camera engagement.
• Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business needs.

Benefits

• Hourly Wage: $21.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays.