[Hiring] Customer Care Analyst @Amcor

Role Description

This role supports the Foodservice market within RPSNA by ensuring accurate, compliant, and timely item and customer data across multiple systems. The position plays a critical role in maintaining ISCC item integrity, pricing adherence, and reporting, while also supporting sustainability initiatives and customer-facing data platforms. Through close collaboration with internal teams and external partners, this role helps enable efficient order-to-cash processes and delivers reliable product information to customers.

• Drive and monitor proper date management, item management, on ISCC items in the Cust Main Screen
• Monitor item pricing structure to adhere to ISCC pricing guidelines
• Monthly reporting on ISCC (or as required basis)
• Yearly reporting on totals items sold including ISCC items
• Monitor and resolve ISCC exclusion reports
• Provide foundational data for Sustainability Team
• ITrade – When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process.
• Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third-party online portals to provide accurate and up to date information to customers related to product inquiries, returns, credits, and general inquiries.
• Global Data Synchronization Network – When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal.
• Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
• Other tasks as assigned

Qualifications

• 2+ years of experience in Customer Service or Data Analytics
• Proficient in Microsoft Excel and related Office applications
• Effectively communicate with customers, both external and internal
• JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred
• Strong verbal and written communication skills.
• Organized, detailed and strong multi-tasking skills.

Requirements

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)