[Hiring] Customer Care Agent @Bosch Group

Role Description

Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions.

Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience; what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company.

Responsibilities

• Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles, and other complex resources.
• Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.).
• Billing (Change of payment method, incidence of billing, billing and other matters related to billing).
• Update personal information and ensure the Privacy Regulations.
• Know customer needs by issuing outgoing follow-up calls when needed.
• Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product.
• Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication.

Qualifications

• Minimum 1–2 years of experience in customer service, data processing, or back-office roles.
• Language skills: GERMAN: bilingual + ENGLISH: C1 (working proficient/Fluent).
• Strong computer skills and ability to work with multiple systems at once.
• Fast learner, organized, curious, and hungry to learn more.
• Customer service mindset with a focus on accuracy and timely execution.
• Ability to work efficiently in a high-volume environment.

Benefits

• Comprehensive Training: Extensive training to equip you with the skills and knowledge needed to excel in your role.
• Development Opportunities: Diverse horizontal development paths for growth and progression within the company.
• Home Appliances: Exclusive discounts on home appliances, power tools, and JUNKERS products.
• Contract Stability: Long-term oriented contracts.
• Opportunity for work abroad within the EU authorized countries for up to 30 days per year after 6 months.
• Work from Monday to Friday - Weekends off!
• Remote or Hybrid work model - Work from anywhere in Spain!
• Competitive Salary: Final salary offer will reflect your relevant experience, skills, and qualifications.

Additional Information

At BOSCH, we believe that diversity is a cornerstone of innovation and success. We are committed to creating an inclusive environment where all individuals, regardless of their background, identity, or experiences, feel valued and empowered to contribute their unique perspectives. We celebrate the differences that make us stronger and strive to foster a workplace that reflects the diverse communities we serve.

We encourage applications from individuals of all races, ethnicities, genders, sexual orientations, ages, abilities, and backgrounds. Our goal is to build a team that not only represents a variety of perspectives but also drives creativity and collaboration. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices are free from bias.

Join us in our commitment to diversity and inclusion, and help us create a workplace where everyone can thrive.