[Hiring] Customer Care Agent @A1 Garage Door Service

Role Description

As an A1 Customer Care Agent, you will act as a liaison, provide product/services information, answer questions, schedule service appointments, and work collaboratively to resolve and de-escalate emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services.

This position is remote, however you MUST be based in a state where we are operating.

• Eligible states are: AL, AZ, CO, DE, FL, GA, ID, IL, IN, IA, KS, ME, MD, MI, MN, MO, NV, NM, NY, NC, OH, OK, OR, PA, SC, TN, UT, WA, WV, WI

Shifts vary between 5am to 6:30pm AZ time, 5 days/week. (Off Sundays).

Training schedule is 8:30am-5:00pm AZ time for the first three weeks.

Qualifications

• You are a master of ownership. You see a problem; you solve the problem!
• You like to help people, and your job description is just a guideline.
• You have worked in a call center environment handling high volume of calls.
• You move fast, you’re always busy and no task is too small or too big.
• You are self-motivated, and customer focused.

Requirements

• Be nice! I know, we shouldn’t have to say that, but we mean it.
• Must be able to train and work in a remote environment.
• Availability to work flexible hours between 5:00am and 6:30pm MST, including weekends.
• Proven sales and customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Strong knowledge of computer systems and software; Service Titan CRM a huge plus!
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be able to type 40 wpm or more.
• Strong written and verbal communication skills.
• Ability to pass a pre-employment drug test (not including THC) and criminal background check.
• Strong reading comprehension as well as basic math skills are required.
• Employment requires current eligibility to legally work in the United States.

Required Equipment / Tools

• High speed internet connection via ethernet cable (no WIFI).
• The minimum home internet speed required for this position and for the phone software to function properly are: 150Mbps download / 20Mbps upload.

Benefits

• Medical, dental, vision, 401K.
• Paid Time Off.
• Weekly Pay.
• Internal Promotion opportunities.
• Company swag.
• (Please note: benefits are not available for part time, temporary or contract roles.)