[Hiring] Customer Care Agent @Gameloft

Role Description

We are hiring a Customer Care Agent (English and German) to support our players worldwide and ensure high-quality, timely resolution of customer requests. This role is key in maintaining player satisfaction and service quality on the Disney Dreamlight Valley project.

• Handle customer requests via tickets in English and German
• Investigate and resolve issues using internal tools and knowledge bases
• Track, document, and follow up on cases until full resolution
• Escalate complex or technical cases to relevant teams when needed
• Identify recurring issues and contribute to improving support processes and templates

Success will look like:

• Fast and accurate resolution of customer cases with a strong focus on quality
• High level of customer satisfaction and service consistency
• Effective workload management and strong prioritization skills
• Active contribution to improving support workflows and reducing recurring issues

You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.

This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.

Qualifications

• Fluent English (written and spoken) + Ukrainian proficiency
• Upper-Intermediate or Advanced level of German is required
• Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
• Ability to manage workload, prioritize tasks, and work effectively under pressure

Requirements

• Strong communication, empathy, and customer-oriented mindset
• Problem-solving skills with ownership and responsibility for outcomes
• Calm, organized, and proactive approach in stressful situations
• Ability to collaborate effectively within a team and adapt to changes

Benefits

• Possibility to work remotely in a global product company with talented people
• Competitive salary based on your experience and skills
• 21 days of paid vacation, 5 paid sick days, plus national holidays
• Medical insurance and access to a psychologist
• Parental leave support
• Access to internal learning platform (courses, trainings, certifications)
• Employee Referral Program with attractive bonuses
• Full technical support and equipment provided