[Hiring] Customer Care Advocate/Account Manager @Regal Rexnord

Role Description

Regal Rexnord is looking for a Customer Care Advocate/Account Manager to support our WM Berg business which offers small subassembly components and mechanical accessories. The ideal candidate is a customer-focused professional with strong communication skills and a passion for delivering exceptional service. They are highly organized, detail-oriented, and able to manage multiple priorities while maintaining accuracy and responsiveness. This individual excels at problem-solving, building relationships, and collaborating with cross-functional teams to meet customer needs. They are proactive, adaptable, and committed to creating positive customer experience while contributing to team success.

Key Responsibilities:

• Primary customer contact through verbal and/or written methods.
• Handle emails, and verbal order entry with a high level of accuracy and efficiency.
• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.
• Develop thorough knowledge of customers, including their products, personnel, buying habits, their degree of importance, customer classification and any other important considerations.
• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers.
• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer satisfaction.
• Maintain quote and order schedule awareness with data provided.
• Keep current on product design changes, customer and representative reassignments.
• Provide and maintain a set of necessary work reference materials. Strive for continued improvement of departmental procedures and processes.
• Maintain strong and cordial relations with Customers, co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries.
• Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary.

Leadership Competencies:

• Structured: Following a systematic and organized way of handling tasks, projects, or workflows.
• Process Driven: Emphasizes efficiency, consistency, and scalability by utilizing well-defined processes and systems.
• Communication: The ability to convey information clearly, listen actively, and understand others’ perspectives.
• Teamwork: Collaborating effectively with colleagues to achieve common goals.
• Leadership: Guiding and motivating others, even in non-managerial roles.
• Problem-solving: Analyzing situations, identifying issues, and finding solutions.
• Adaptability: Being flexible and open to change.
• Work Ethic: Demonstrating diligence, reliability, and commitment.
• Creativity: Thinking innovatively and generating new ideas.
• Time Management: Efficiently organizing tasks and meeting deadlines.
• Attention to Detail: Being meticulous and thorough in work.
• Conflict Management: Resolving disagreements constructively.
• Emotional Intelligence: Understanding and managing emotions effectively.

Qualifications

• Minimum of 3 years of customer service experience, preferably within a manufacturing environment.
• High school diploma required; associate degree or higher in Business, Technical Studies, or a related field preferred.
• Experience working with SAP and/or Salesforce is preferred.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Strong organizational, communication, and problem-solving skills with a commitment to delivering excellent customer service.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance