[Hiring] Customer Care Advocate @Regal Rexnord

Role Description

The ideal candidate will provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers; liaison between internal and external customers.

• Dedication to 80-20 overserve strategies and continuous improvement.
• Collaborates with other teams to drive resolution/shipment on open order reports.
• Handles internal & external customer inquiries quotes & orders, utilizing established standard operating procedures.
• Handles customer escalations with first contact resolution when possible, if not, escalating when necessary.
• Handles conflict situations effectively, with minimum assistance.
• Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.
• Responsible for building strong customer relationships and delivering customer-centric solutions.
• Maintain confidentiality.
• Complete basic product training sessions as identified.
• Minimum travel may be required for training.

Qualifications

• High School Diploma or equivalent, required.
• Experience in a manufacturing environment and/or related industry is required.
• Proficiency in MS Office, required.
• Experience working with an ERP System.

Requirements

• Bachelors degree preferred.
• Experience with SAP preferred.
• Ability to work in a highly dynamic team and fast-paced environment.
• Excellent communication, interpersonal and organizational skills.
• Ability to handle customer inquiries and work with internal teams with a high sense of urgency and accountability.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage.
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA).
• Paid Time Off and Holidays.
• 401k Retirement Plan with Matching Employer Contributions.
• Life and Accidental Death & Dismemberment (AD&D) Insurance.
• Paid Leaves.
• Tuition Assistance.