[Hiring] Customer Care Advocate @EverCommerce

Role Description

We are looking for a Customer Care Advocate to focus on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting. Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by PaySimple.

• Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers.
• Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful.
• Software training for customers.
• Mastering the SalonBiz solution to provide customers with guidance on how to best use our product.
• Providing technical support, application installs specific to SalonBiz and learning Oracle SQL developer.
• Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible.
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues.

Qualifications

• Minimum one-year related work experience in a similar role.
• Some call centre or technical software experience.
• Must be friendly, professional, and committed to creating long-term relationships with our customers.
• Strong writing and phone skills.
• Critical thinker and a willingness to problem-solve.
• A team player who performs well independently.
• Ability to multitask, take direction and execute with precision.
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment.
• Experience using the SalonBiz software in a salon is a plus.

Requirements

• This role can be based anywhere in the United States or Canada – you will work 100% remotely.
• You must be eligible to work without sponsorship to qualify for this position.
• This role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

Compensation

The target base compensation for this position is up to $18p/h USD per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Company Description

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!