[Hiring] Customer Billing Escalation Specialist @Palmetto Clean Technology

Role Description

The Customer Billing Escalation Specialist role interacts daily with LightReach installers, CX, and CAT departments. Responsibilities include:

• Reviewing escalated customer complaints related to installer or sales rep misrepresentation.
• Communication to EPCs and customers.
• Collaboration with other departments.
• Bringing complaints to resolution to ensure a positive customer experience.

This person should have strong communication skills, a desire to exceed customer expectations, and strong problem-solving and critical thinking skills. The ability to identify and resolve gaps in the current process is paramount to success in the role!

If you’re organized, a great communicator, and analytically focused, this role is a great fit for you!

Qualifications

• 2-4 years experience in a role demonstrating strategic thinking and problem-solving.
• Salesforce experience preferred.
• BS/BA preferred.
• Enjoy working in a fast-paced and rapidly changing environment.
• Good computer skills (G Suite, Microsoft).
• Ability to work alone or in a team.
• Outstanding attention to detail.
• Good collaboration and communication skills.
• Strong analytical and strategic thinking skills.
• Excellent organizational and time management skills.
• Knowledge of construction or solar industry preferred.

Requirements

• Employment is contingent upon the successful completion of a background check.

Benefits

• Comprehensive benefits package including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more.

Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions.

• Operating at the intersection of B2B and D2C.
• Delivering end-to-end solutions for whole home electrification.
• Prioritizing talent development, career growth, and purpose-driven work.
• Fostering a promote-from-within culture.
• Prioritizing people, planet, and profit.