[Hiring] Customer Application Specialist @Agilent Technologies

Role Description

Agilent’s Diagnostics and Genomics Group is seeking a customer‑focused In‑Field Customer Application Specialist (CAS) to support new and existing customers in the Miami/Fort Lauderdale territory. This role serves as the scientific and technical expert for Agilent’s Pathology and Genomics Solutions, partnering closely with sales, service, and internal teams to drive growth, ensure successful implementations, and optimize customer outcomes.

This is a remote, home‑based position, with the expectation of frequent travel throughout the assigned territory to visit customer sites as business needs require.

Territory Coverage

• Primary territory includes Miami, Fort Lauderdale, and the surrounding South Florida areas.
• Position is remote/home‑office based within the territory.
• Regular travel within the territory is required to support pre‑sales, post‑sales, training, and customer optimization activities.

Key Responsibilities

• Provide pre‑sales scientific and technical consultation, partnering with Sales to guide customers toward optimal Pathology and Genomics solutions.
• Support customer meetings and presentations as the technical subject matter expert (in‑person and remote).
• Co‑travel with Sales Account Managers to develop new business and support existing accounts.
• Support post‑sales installations, including on‑site training and Performance Qualification, in collaboration with Field Service Engineers and internal teams.
• Optimize customer assays including IHC, Special Stains, H&E, and Molecular ISH/FISH.
• Deliver on‑site and remote troubleshooting in partnership with Applications, Technical Support, Sales, and Service teams.
• Act as the customer voice, providing feedback to influence future product and application development.
• Maintain awareness of competitive solutions and articulate Agilent’s value differentiators.
• Complete required administrative activities, including scheduling, travel, expenses, and service documentation.

Qualifications

• Bachelor’s or Master’s degree (or equivalent) in Life Sciences or a related field.
• 1–2 years of experience supporting pathology and genomics instrumentation and workflows in clinical or laboratory environments.
• HT or QIHC certification is a plus.
• Bilingual proficiency in English and Spanish (written and verbal) is a plus.
• Strong scientific and technical background in:
  • Immunohistochemistry (IHC)
  • Special Stains and H&E
  • Molecular techniques, including ISH/FISH
• Ability to communicate complex scientific concepts clearly to diverse audiences.
• Valid driver’s license and ability to travel extensively.
• Up to 75% travel with flexible working hours.
• Ability to lift up to 30 pounds and perform hands-on laboratory activities.
• Must meet Agilent‑approved customer and vendor credentialing requirements for site access, where applicable.

Additional Details

• This job has a full time weekly schedule. It includes the option to work remotely.
• Applications for this job will be accepted until at least May 7, 2026 or until the job is no longer posted.
• It is sales incentive eligible.
• In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
• The full-time equivalent pay range for this position is $105,075.00 - $175,125.00/yr plus eligibility for bonus, stock and benefits.
• Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels.