[Hiring] Customer and Product Support Expert @GoHiring

Role Description

• Be the voice of our customers and partners: As a key member of our service team, you shape the customer and partner experience from the very first interaction. You’re the go-to person who makes sure every request is handled quickly, thoughtfully, and with care.
• Solve challenges with ease: Through our ticketing system (Zendesk) and occasional customer calls, you guide complex issues to clear solutions.
• Collaborate to excel: You share tricky cases with your teammates in daily service catch-ups and work closely with colleagues from other GOhiring teams and partners to find the best possible outcomes.
• Keep things running smoothly: From managing orders and maintaining customer data to conducting analyses, you are an operations expert who makes sure everything is in order behind the scenes.
• Enjoy variety every day: One day you’re writing articles for our Help Center or reports, the next you’re in discussions with job boards or supporting campaign management - no two days are alike.
• Drive improvement: You spot opportunities for optimization and automation, partnering with Customer Success, Product, and Finance to continuously enhance our product and services.

Qualifications

• Full written and spoken fluency in German and English.
• You have gained professional experience in a customer-facing service or support environment, preferably in a digital B2B environment or working with complex products.
• You thrive on supporting others and communicating clearly comes naturally to you, whether it’s via email, phone, or video.
• Staying organized in fast-paced situations is second nature to you.
• You’re seeking a full-time role where you can contribute your strengths and grow with us over the long term.

Benefits

• Remote culture: Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.
• Meeting the team: We get together twice a year for company offsites in different locations. Plus, you'll meet up with your direct team two more times each year.
• World-class team and onboarding: Here you can meet the team that will guide you through our hands-on onboarding, so you will be in good hands from the very beginning.
• Making a big difference in a small team: Direct collaboration, high-trust, lots of creative freedom, autonomy and learnings from each other.
• Technical set-up: We’ll get everything you need to ensure you have the best technical and system setup of your choice.
• Competitive package: Perfect mix of base salary, performance-related bonuses and great perks!