[Hiring] Customer Advisor for Book Lovers @Sutherland

Role Description

We are looking for Customer Advisors with Polish and English to support one of the world's leading e-commerce and digital content platforms.

• Assist customers with inquiries related to audiobooks, music, and digital content
• Provide friendly, accurate, and professional support
• Resolve customer issues efficiently and ensure a positive customer experience
• Represent the client's brand with excellence

Qualifications

• Fluent Polish and English (B2–C1)
• Interest in books, authors, audiobooks, or podcasts is an advantage
• Strong communication and problem-solving skills
• Well-organized, customer-focused, and eager to learn

Benefits

• Fully remote position in Bulgaria
• Working Hours: 10 am – 7 pm (Monday – Sunday)
• Competitive salary
• Permanent employment contract
• Unlimited access to one of the biggest audiobook libraries in the world
• Additional health and life insurance
• 21 days paid annual leave
• Food vouchers
• Paid training and coaching
• Career growth opportunities within a global company
• Supportive international work environment