[Hiring] Customer Advisor @David Kennedy Recruitment

Role Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor to join their team in Greece.

• Manage incoming customer inquiries via phone and chat channels
• Identify customer needs and provide effective solutions to ensure customer satisfaction
• Build and maintain positive customer relationships through professional communication
• Provide accurate information using internal tools and resources
• Meet individual and team performance targets, including service quality and productivity metrics
• Process customer requests, update accounts, and maintain accurate records
• Follow established communication procedures, guidelines, and company policies
• Escalate complex issues when necessary to ensure timely resolution

Qualifications

• Native or near-native German language skills, English at minimum B1 level
• Previous customer service experience or strong customer-focused mindset
• Excellent communication and active listening skills
• Strong phone handling and customer interaction abilities
• Good computer literacy and ability to learn new systems quickly
• Ability to multitask, prioritise tasks, and manage time effectively
• Customer-oriented approach with the ability to adapt to different customer profiles
• Minimum High School diploma
• Availability to work rotational shifts between Monday and Sunday, 08:00–23:00
• Experience in contact centre, BPO, e-commerce, or customer support environments
• Experience handling chat and phone support simultaneously
• Previous experience working with KPIs and performance targets

Benefits

• Competitive renumeration package
• Private life and health insurance coverage
• Free access to corporate gym facilities
• Structured onboarding and training support
• Supportive team environment with development opportunities
• And many others!