[Hiring] Customer Advisor @David Kennedy Recruitment
Customer Advisor @David Kennedy Recruitment
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted YDay

[Hiring] Customer Advisor @David Kennedy Recruitment

YDay - David Kennedy Recruitment is hiring a remote Customer Advisor. πŸ’Έ Salary: unspecified πŸ“Location: Greece

Role Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Advisor to join their team in Greece.

  • Manage incoming customer inquiries via phone and chat channels
  • Identify customer needs and provide effective solutions to ensure customer satisfaction
  • Build and maintain positive customer relationships through professional communication
  • Provide accurate information using internal tools and resources
  • Meet individual and team performance targets, including service quality and productivity metrics
  • Process customer requests, update accounts, and maintain accurate records
  • Follow established communication procedures, guidelines, and company policies
  • Escalate complex issues when necessary to ensure timely resolution

Qualifications

  • Native or near-native German language skills, English at minimum B1 level
  • Previous customer service experience or strong customer-focused mindset
  • Excellent communication and active listening skills
  • Strong phone handling and customer interaction abilities
  • Good computer literacy and ability to learn new systems quickly
  • Ability to multitask, prioritise tasks, and manage time effectively
  • Customer-oriented approach with the ability to adapt to different customer profiles
  • Minimum High School diploma
  • Availability to work rotational shifts between Monday and Sunday, 08:00–23:00
  • Experience in contact centre, BPO, e-commerce, or customer support environments
  • Experience handling chat and phone support simultaneously
  • Previous experience working with KPIs and performance targets

Benefits

  • Competitive renumeration package
  • Private life and health insurance coverage
  • Free access to corporate gym facilities
  • Structured onboarding and training support
  • Supportive team environment with development opportunities
  • And many others!
Before You Apply
️
remote Be aware of the location restriction for this remote position: Greece
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Advisor @David Kennedy Recruitment
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted YDay
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remote Be aware of the location restriction for this remote position: Greece
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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