[Hiring] Customer Account Representative – Urology @Aeroflow Health

Role Description

Within Aeroflow, the Urology Customer Account Team serves as one of the primary connections between our patients and the care they depend on every day. Our team helps patients navigate their healthcare journey by answering questions, coordinating with physician offices, working through insurance requirements, and ensuring they receive the medical supplies they need with confidence and compassion.

This is more than a customer service position. Every conversation could make someone's day a little easier. Whether you're helping a patient understand their insurance benefits, resolving an order issue, or coordinating care with a physician's office, you'll play an important role in delivering an exceptional patient experience.

This is a fast-paced, high-volume call center environment where success comes from balancing compassion with efficiency. You'll spend your day speaking with patients, physician offices, and insurance partners while navigating multiple systems, solving problems, and helping patients move forward.

If you enjoy helping people, staying organized, solving problems, and working on a team that genuinely cares about making a difference, we'd love to meet you.

Qualifications

• A genuine passion for helping people and creating exceptional customer experiences.
• The ability to remain calm, compassionate, and professional during difficult conversations.
• Excellent active listening, critical thinking, and problem-solving skills.
• Strong organization while managing multiple priorities and deadlines.
• Confidence navigating multiple software applications simultaneously.
• Clear, professional verbal and written communication skills.
• Accountability, sound judgment, and the ability to make thoughtful decisions independently.
• Adaptability and a willingness to learn in a fast-paced environment.
• A collaborative mindset with a desire to contribute to team success.
• Resilience, consistency, and a positive attitude in a high-volume call center environment.

Requirements

• High school diploma or GED equivalent.
• Ability to type at least 40 words per minute with accuracy.
• Proficiency with Google Suite.
• Strong computer proficiency, including the ability to navigate multiple software applications simultaneously.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs
• And SO MUCH MORE!!