[Hiring] CS Communities Auditor @Amazon

Role Description

Amazon’s Community Shopping program powers iconic customer experiences including Customer Reviews, Review Videos, Questions & Answers, and Visual Shopping content. All community content is moderated against Amazon’s global guidelines to protect the integrity of our marketplace. The auditing team is the ground truth for quality — we audit both manual and automated moderation decisions across 20+ languages and 25+ marketplaces, completing over 2.3 million audits annually.

This role requires an Italian speaking auditor. Fluency in Italian and English is mandatory. Fluency in other languages is highly desirable and will be considered a significant advantage.

Key job responsibilities

• Quality Auditing
  • Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines.
  • Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses.
  • Maintain consistently high personal audit accuracy and productivity against established targets.
• Insights & Continuous Improvement
  • Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation.
  • Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards.
  • Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting.
• Collaboration & Guidelines
  • Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines.
  • Serve as a QA resource for moderation representatives and management.
  • Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams.
  • Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials.

Your day will center on auditing moderation decisions across multiple community skills and marketplaces. You will review queued audit samples, assess whether moderation decisions comply with guidelines, document errors with clear rationale, and contribute to quality reporting. You may participate in calibration sessions, support guideline development work, or assist with ad hoc auditing projects such as model retraining audits or regex reviews. You will work closely with your Team Manager and fellow auditors to maintain the team’s high-performance standards.

Qualifications

• High school or equivalent diploma, or NFQ Level 6/ NVQ Level 3/ SOLAS Level 6/ FETAC Level 6/ QQI Level 6 all specialized in Mechanical, Electrical or Mechatronics.
• Speak, write, and read fluently in English and Italian.
• Can manage multiple projects and meet deadlines.
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Work schedule flexibility.

Requirements

• Experience in compliance, audit or risk management.
• Experience with data analysis and basic Excel skills.
• Experience with content production processes.
• Experience problem solving and root cause analysis.
• Proficiency in additional languages beyond those required for the role.

Benefits

• Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.
• We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
• Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.