[Hiring] CRS Specialist @Hotelbeds Group

Role Description

We are seeking for a CRS Executive to join our web team, please apply only if you think you can help us in the following ways:

• As a CRS Analyst, being responsible for the inventory and rates load to the booking engine when Roiback is launching a new hotel website.
• Teaching and coaching the hoteliers in how to use our CRS, giving online and on site formations, and solving all the doubts they have related to the interface and functionality.
• Detecting, transmitting to the IT team, and testing the incidents you or the hoteliers find in the application.
• Capturing feedback from the hoteliers related to new features and improvements to keep our booking engine in the top position of best CRS of the market.
• Being committed to work in an agile environment, understanding your responsibilities as part of a team, working with respect and proactivity.

Qualifications

• You speak Spanish and English at conversation level; another language would be a plus.
• You have a deep understanding of the travel industry, specifically in the accommodation area, and know the following terms: PMS, CRS, CMS, DCS.
• You know what you don’t know, and in consequence, you are committed to learn.
• You have good presentation and teaching skills, and are very good at transmitting your knowledge to others.
• You are committed to building and maintaining a CRS with a high level of quality.
• You have great negotiation skills, with the ability to help stakeholders understand functionalities and convince them when they propose different features that don’t fit the requirements.
• You have a strong personality to deal with complex situations.

Benefits

• Opportunity to work within an innovative, engaging and multicultural environment.
• Opportunity to build strong and lasting business relationships and friendships from around the world.
• Opportunity to develop your career locally or within one of our beautiful working locations across the globe.