[Hiring] Croatian Speaking Customer Agent @Eco Plus Solutions AB

Role Description

Are you a globetrotter at heart with a talent for navigating complex logistics? We are scouting for resourceful, Croatian-speaking professionals to join our premier global travel support collective based in the historic Mediterranean hub of Athens. This isn't just a job; it's a career-defining move. You will represent one of the world's most prestigious travel platforms, starting with an immersive on-site residency in the Greek capital before transitioning into a flexible, permanent remote arrangement within Greece.

The Role: Architect of Experiences

As a Travel Consultant, you serve as the critical link between travelers and their next great adventure. You will act as a strategic navigator, resolving intricate booking challenges and ensuring every journey is executed with precision and care.

• Strategic Advocacy: Deliver world-class support to Croatian-speaking travelers and global accommodation partners through multi-channel communication.
• Lifecycle Management: Oversee the end-to-end booking process, including high-stakes modifications, cancellations, and bespoke special requests.
• Dispute Resolution: Serve as a professional liaison between guests and properties to mitigate issues regarding logistics, financial transactions, or on-site experiences.
• Brand Stewardship: Uphold the reputation of a global industry leader by maintaining a sophisticated, empathetic, and professional tone.
• Digital Proficiency: Master advanced CRM systems to document workflows and optimize the user experience.

Qualifications

• Linguistic Mastery: Native or near-native fluency in Croatian with professional proficiency in English (Minimum B2).
• Articulate Communication: Exceptional written and verbal skills, underpinned by a high EQ and a solution-oriented mindset.
• Digital Agility: High comfort level navigating complex software ecosystems and multi-tab environments.
• Growth Mindset: An adaptable approach to professional development; while travel or CS experience is valued, we provide comprehensive, paid training for the right talent.
• Operational Commitment: Ability to commit to a full-time (40 hours/week) schedule within a rotational shift structure.

Requirements

• Ability to commit to a full-time (40 hours/week) schedule within a rotational shift structure.

Benefits

• Relocation: Fully covered flight to Athens.
• Transition Housing: 3 months of company-sponsored hotel accommodation to allow you to settle in comfortably.
• Bureaucratic Support: Concierge-level assistance with Greek administrative requirements (AFM, AMKA, bank account setup).
• Hybrid Freedom: Following an initial 3-month on-site training and integration period in Athens, you are eligible to work fully remote from any location within Greece.
• Financial Incentive: A €1,200 Signing Bonus to welcome you to the team.
• Salary Structure: Competitive monthly base salary plus performance-linked bonuses. In accordance with Greek labor standards, you will receive 14 salaries per year.
• Health & Wellness: Comprehensive private health insurance, life insurance, and a corporate pension scheme.
• Career Velocity: A clear trajectory toward leadership, Quality Assurance, or Corporate Training roles through our internal promotion policy.
• Global Community: A sophisticated, multicultural workplace featuring modern facilities, organized social initiatives, and a network of international professionals.