[Hiring] Crisis Line Intern @The Samaritans Cape Cod and the Islands

Role Description

The Crisis Line Associate Intern provides support to the Crisis Line program by answering calls for approximately 10-25 hours each week during periods with the least amount of coverage as designated and assigned by the Training and Development Manager with the goal of building Crisis Line response capacity.

• Answers crisis calls from those who are seeking emotional support including those who may be at risk of suicide
• Adheres to performance measures in attending to call volume
• Thorough and accurate documentation of completed calls
• Participates in staff meetings and supervision, schedule permitting
• Attend continuing education and training as needed

Qualifications

• 18 years of age or older
• High school graduate or GED equivalent
• Minimum of two years of professional experience preferred
• Previous work as a volunteer preferred
• Experience working on a crisis helpline a plus
• Ability to respect confidentiality
• Ability to be empathetic and engage in active, non-judgmental listening with our users
• Ability to work with sensitive and confidential information
• Must be able to display good, sound judgment
• Must possess strong communication skills
• Ability to resolve conflicts appropriately
• Ability to tolerate different beliefs and opinions
• Ability to work independently and collaboratively to maximize teamwork across the organization
• Some flexibility in working hours
• Must keep time commitments
• Displays willingness to learn
• Ability to accept direction
• Successful completion of the Crisis Line Associate Training and assigned learning shifts on the helpline after hire
• Other responsibilities as assigned by supervisor

Requirements

• A minimum of 10-20 Mbps download and 5 Mbps upload is required for a single user
• Recommended speed of at least 50 Mbps download and 10 Mbps upload is advised
• Multiple devices using the same network may impact call quality
• Run a speed test using Jitter; your latency should be less than 100 ms
• Packet Loss should be less than 1% for faxing and between 1-2% for calls