[Hiring] Crisis Line Customer Service @The Samaritans Cape Cod and the Islands

Role Description

The Samaritans on Cape Cod and the Islands is seeking compassionate, dependable individuals to join our Crisis Line team as overnight Crisis Line Associates.

Every shift provides an opportunity to make a meaningful difference in someone's life. Crisis Line Associates:

• Answer calls from individuals experiencing emotional distress, loneliness, crisis, or thoughts of suicide.
• Utilize active listening, empathy, and evidence-based crisis intervention practices to help callers feel heard, supported, and connected to hope.

This is a remote position; however, applicants must reside in Massachusetts to be eligible for employment.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Massachusetts resident required.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm, focused, and compassionate during difficult conversations.
• Demonstrated sound judgment and professionalism.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Comfortable working independently in a remote environment.
• Reliable attendance and commitment to scheduled shifts.
• Basic computer proficiency and ability to learn multiple software platforms.

Requirements

• Answer incoming crisis and emotional support calls from individuals in need.
• Provide compassionate, non-judgmental listening and emotional support.
• Assess caller needs and follow established crisis intervention protocols.
• Accurately document call interactions in the organization's call management system.
• Maintain strict confidentiality and professionalism.
• Meet quality and performance standards related to crisis line operations.
• Participate in required training, coaching, and staff meetings as scheduled.
• Collaborate with supervisors and team members to ensure continuity of care and service excellence.
• Support the organization's mission of suicide prevention and emotional support.

Benefits

• $19.00 per hour + $1.00 per hour shift differential.
• Paid training provided.

Company Description

The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer.