[Hiring] Crisis Line Associate @The Samaritans Cape Cod and the Islands

Role Description

As a Crisis Line Associate, you will:

• Answer crisis calls from individuals seeking emotional support, including those at risk of suicide
• Provide empathetic, active, and non-judgmental listening
• Help de-escalate crisis situations and foster a sense of hope
• Accurately document call interactions
• Meet call response and performance expectations
• Participate in supervision, team meetings, and ongoing training

Qualifications

• Must be 18 years of age or older
• High school diploma, GED, or past equivalent experience
• Must reside in State of MA
• Must be able to meet technology requirements as stated below
• Strong communication and listening skills
• Ability to maintain strict confidentiality
• Sound judgment and emotional resilience
• Ability to work independently in a remote environment
• 2+ years of professional or volunteer experience (preferred)
• Experience in crisis support, behavioral health, or related fields (preferred)
• Prior helpline or call center experience (preferred)

Requirements

• Employment with The Samaritans is contingent upon the successful completion of a background check in accordance with applicable laws.

Training & Development

• All new hires must successfully complete:
• Crisis Line Associate training program
• Supervised “learning shifts” prior to independent work
• We are committed to your growth and provide ongoing education and support.

Device Technology Requirements (Remote Work)

• Bring your own device or request from organization
• Minimum 10–20 Mbps download / 5 Mbps upload
• Recommended 50 Mbps download / 10 Mbps upload
• Reliable internet connection with low latency (<100 ms)
• Ability to work in a private, distraction-free environment

Benefits

• Make a direct impact in your community every day
• Be part of a mission-driven, compassionate team
• Work remotely with a consistent, predictable schedule
• Gain valuable experience in crisis intervention and behavioral health

Equal Opportunity Employer

The Samaritans is an equal opportunity employer. We are committed to fostering an inclusive environment where all individuals are respected, supported, and valued.