[Hiring] Crisis Counselor @Vibrant Emotional Health

Role Description

Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information & referral, and brief supportive counseling to individuals who are in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Crisis Counselors interact with clients through SMS text messaging, web chat, and/or calls.

• Provide evidence-informed information and referral, brief supportive counseling, crisis intervention, and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.
• Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
• Participate in at least two Lifeline continuing education webinars per fiscal year.
• Adhere to policies & procedures for each service offered by the program.
• Conduct assessments in accordance with program policies & procedures.
• Utilize resource referral databases to provide information and referral assistance to callers seeking mental health and substance abuse services.
• Accurately and efficiently document client interactions.
• Utilize SMS texting, voice, calls, and/or web chat to interact with clients.
• Other duties as assigned.

Qualifications

• A bachelor's degree in Psychology, Social Work, Mental Health Counseling, Forensic Psychology, or related field is preferred or 4+ years of experience in lieu of degree.
• 1+ years' experience working in behavioral health and/or call center.
• Experience working in behavioral health with call center experience strongly preferred.
• Fluency in the English language both oral and written.
• Must be able to attend a 3-week training class without interruptions.

Requirements

• Proficiency with motivational interviewing skills.
• Active listening skills to establish working alliance with callers and/or chat/text visitors.
• Efficiency with information-gathering and problem-solving to facilitate resolution of inquiries.
• Superior communication skills to convey information clearly and concisely.
• Ability to maintain professional demeanor when handling crises and other difficult contacts.
• Efficiency with balancing pace and flow of conversation and call time.

Benefits

• Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.