[Hiring] Crisis Counselor @Vibrant Emotional Health
Crisis Counselor @Vibrant Emotional Health
Customer Service
Salary usd 30.22 - 32 ..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2mths ago

[Hiring] Crisis Counselor @Vibrant Emotional Health

2mths ago - Vibrant Emotional Health is hiring a remote Crisis Counselor. πŸ’Έ Salary: usd 30.22 - 32 per hour πŸ“Location: USA

Role Description

Crisis Counselors provide evidence-informed crisis intervention, suicide prevention, information & referral, and brief supportive counseling to individuals who are in emotional distress, particularly those at high risk for suicidal and/or homicidal thoughts and behaviors. Crisis Counselors interact with clients through SMS text messaging, web chat, and/or calls.

  • Provide evidence-informed information and referral, brief supportive counseling, crisis intervention, and suicide prevention support to callers and/or chat/text visitors who are in emotional distress.
  • Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors.
  • Participate in at least two Lifeline continuing education webinars per fiscal year.
  • Adhere to policies & procedures for each service offered by the program.
  • Conduct assessments in accordance with program policies & procedures.
  • Utilize resource referral databases to provide information and referral assistance to callers seeking mental health and substance abuse services.
  • Accurately and efficiently document client interactions.
  • Utilize SMS texting, voice, calls, and/or web chat to interact with clients.
  • Other duties as assigned.

Qualifications

  • A bachelor's degree in Psychology, Social Work, Mental Health Counseling, Forensic Psychology, or related field is preferred or 4+ years of experience in lieu of degree.
  • 1+ years' experience working in behavioral health and/or call center.
  • Experience working in behavioral health with call center experience strongly preferred.
  • Fluency in the English language both oral and written.
  • Must be able to attend a 3-week training class without interruptions.

Requirements

  • Proficiency with motivational interviewing skills.
  • Active listening skills to establish working alliance with callers and/or chat/text visitors.
  • Efficiency with information-gathering and problem-solving to facilitate resolution of inquiries.
  • Superior communication skills to convey information clearly and concisely.
  • Ability to maintain professional demeanor when handling crises and other difficult contacts.
  • Efficiency with balancing pace and flow of conversation and call time.

Benefits

  • Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Crisis Counselor @Vibrant Emotional Health
Customer Service
Salary usd 30.22 - 32 ..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2mths ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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