[Hiring] Creditor Research & Resolutions Specialist @Americor

Role Description

Americor is seeking a Creditor Research & Resolution Specialist to join our team. In this role, you will be responsible for building strong relationships with creditors to secure the best settlements for our clients' unsecured debts. Your main tasks will include:

• Managing a pipeline of broken or defaulted settlements
• Researching settlement information
• Renegotiating accounts with creditors
• Saving at-risk settlements caused by payment issues
• Managing client documentation
• Meeting deadlines
• Delivering exceptional customer service to clients, creditors, and internal departments

Compensation: $20.50 per hour

Work Location: Remote (MUST RESIDE IN THE US)

Responsibilities

• Contact creditors, clients, collection agencies, and attorney offices on behalf of our clients to renegotiate or save a broken or defaulted settlement on delinquent and/or charged-off accounts.
• Review broken or defaulted settlements and uncleared payments, conduct research to uncover the issues, solve the problem, and work to save the settlement or resettle the account.
• Utilize exceptional communication, tact, and persuasive abilities to establish strong relationships with creditors, collection agencies, and law firms, ensuring the best possible settlements for our clients.
• Effectively manage an open queue of accounts to hit monthly production goals consistently.
• Utilize effective resource management, critical thinking skills, multi-tasking, prioritization, and organizational skills to work through the account queue.
• Calculate acceptable settlement amounts according to guidelines set forth by the department using outstanding math skills to evaluate various settlement options.
• Review client accounts to determine the availability of funds.
• Gather and submit required documentation for approval and payment of settlements and fees.
• Review settlement letters for accuracy.
• Champion teamwork and collaboration while also being able to work independently.
• Maintain professionalism; be reliable, punctual, tactful, and considerate of others, and practice open communication.

Qualifications

• Must have a minimum of 1 year experience with debt settlement negotiations, payments, collections, mortgage loan processing, or customer service.
• Debt Settlement negotiations experience preferred.
• Ability to influence, persuade, and close deals.
• Ability to de-escalate difficult situations calmly and effectively.
• Excellent verbal and written communication skills.
• Great attention to detail, with the ability to properly apply policies and procedures to various situations.
• Highly developed sense of integrity with the ability to work under minimal supervision effectively.
• Superior time management, multitasking, and organizational skills; able to work under deadline constraints while completing work accurately and efficiently.
• Excellent problem-solving skills, with the ability to think outside the box and use good judgment to get the job done.
• A strong work ethic, flexible, adaptable, positive attitude, and willingness to go above and beyond to get the job done.
• Intermediate knowledge of Google Suite programs and computer literacy skills with the ability to effectively type 30-40 wpm.
• Self-motivated desire to succeed with a proven track record of meeting and exceeding goals.
• Ability to work in a fast-paced environment.

Education

• High School diploma or equivalent required.
• Bachelor’s degree preferred.

Benefits

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program