[Hiring] Credit Control Advisor @Luxion

Role Description

As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.

Day to day, you will:

• liaise with internal and external stakeholders;
• ensure customer records are kept up to date;
• complete any queries within agreed SLA’s.

Qualifications

• Ability to interpret complex data.
• Resilience and professionalism.
• Excellent written and verbal communication skills.
• Passion for delivering exceptional customer service.

Requirements

• Experience working within a credit control or similar environment.

Benefits

• Bonus Scheme – structured bonus scheme based on personal and business elements.
• Career progression – training and clear progression pathway.
• Win tickets! – competitions for tickets to shows and sporting events.
• Time off – 25 days annual leave plus bank holidays.
• Wellbeing – access to Unmind App for mental wellbeing resources.
• Health care scheme – includes dental, eye care, and health consultations.
• Employee Assistance Programme – dedicated GP line and counselling support.
• Exclusive packages – discounted offers for home Sky TV and broadband.
• Giving back – paid volunteering day and fundraising opportunities.
• Death in service – three times your annual salary to your designated next of kin.
• Pension – 4% contribution when you contribute 5%.

Company Description

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!