[Hiring] Corporate Travel International Agent @AAA Mid-Atlantic

Role Description

We are seeking an experienced Corporate Travel International Agent to join our dynamic Corporate Travel team. In this role, you will manage domestic and international travel arrangements, including flights, hotels, and car rentals, while ensuring cost efficiency and outstanding service. Expertise in SABRE GDS and prior experience in Corporate Travel are key to thriving in this position.

• Book domestic and international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. This may include groups.
• Respond to requests for domestic and international price quotations utilizing automated system(s) for international itineraries, queues to rate desk when appropriate.
• Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately.
• Move market share for AAA preferred suppliers.
• Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
• Achieve individual and contractual service level goals related to telephone, quality, and productivity.
• Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.
• May build airline reservation system profiles for use with a specific group of travelers.
• Monitor, sort and work global distribution systems (GDS) queues daily to maintain quality control.
• Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• At least 4 years of active experience as a Travel Consultant within the last 6 years.
• 1-2 years of international experience.
• Corporate Travel experience and proficiency in Sabre GDS are required.
• Knowledge of domestic and international faring, ticketing procedures, and commission structures.
• Demonstrated professional customer service skills.
• Achieves established office goals for measurable accuracy.
• Demonstrated internet research skills for customer information.
• Know and properly use airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
• Professional telephone skills.
• Ability to work independently, exercising discretion and judgment.
• Ability to manage multiple tasks and changing priorities.

Requirements

• This is a work from home position; candidates must live within our territory in order to be considered.
• Flexible Schedule: The schedule allows for considerable flexibility, with shifts potentially available from 9:30 AM to 6:00 PM EST, Monday through Friday.

Benefits

• Starting annual base compensation: $19.94 - $35.00/hour.
• Medical, Dental, Vision, and Prescription Coverage.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.
• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
• Paid Holidays: Celebrate eight paid holidays throughout the year.
• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
• Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.